Privacy Policy

At Telynk Hub, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase ebooks, or interact with our services.

Telynk Hub operates from the Greater Accra Region of Ghana. We handle personal information in accordance with applicable data protection laws, including Ghana’s Data Protection Act, 2012 (Act 843).

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide when using our website, making a purchase, or contacting us.

This information may include:

Personal Information

Your name.
Email address.
Phone number, where provided.
Billing details or other information required to complete your order.

Order and Transaction Information

Ebooks purchased.
Order numbers and transaction references.
Purchase dates and payment status.
Information needed to assist with payment or delivery enquiries.

Technical Information

IP address.
Browser type and device information.
Website usage information.
Pages visited and interactions with our website.

We only collect information that is reasonably necessary for the purposes explained in this policy or otherwise permitted by applicable law.

2. How We Use Your Information

We may use the information we collect to:

Process and confirm your ebook purchases.
Deliver purchased digital products.
Send order confirmations and important transaction updates.
Respond to questions, complaints, and customer support requests.
Improve our website, products, and customer experience.
Send promotional updates where you have agreed to receive them or where otherwise permitted by law.
Detect and prevent fraudulent transactions or unauthorized activities.
Meet applicable legal, regulatory, and accounting requirements.

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

3. How We Share Your Information

Telynk Hub does not sell your personal information.

We may share relevant information with trusted third-party service providers when necessary to operate our website and deliver our services. These may include:

Payment providers: To process and verify transactions.
Website and hosting providers: To operate, maintain, and secure our website.
Email and communication services: To send order confirmations, delivery information, and customer support messages.
Analytics providers: If used, to help us understand website performance and visitor activity.

These providers should only process personal information for the services they provide to us and in accordance with appropriate privacy and security requirements.

We may also disclose information where required by law, regulation, a court order, or a lawful request from an authorized public authority.

4. Payment Security

Payments made through Telynk Hub may be processed by third-party payment service providers.

Where payment processing is handled by an external provider, your payment details may be collected and processed directly by that provider under its own privacy and security policies.

Telynk Hub does not intend to store full payment card details on its website. The specific payment information collected and processed will depend on the payment method and provider used at checkout.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.

These technologies may help us to:

Remember certain website preferences.
Support website functionality.
Understand website traffic and performance.
Improve the overall user experience.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where required, we will seek your consent before using non-essential cookies or similar tracking technologies.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect the personal information we collect against unauthorized access, loss, misuse, alteration, or disclosure.

Access to personal information should be limited to individuals and service providers who need it for legitimate business purposes.

However, no method of transmitting or storing information online is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

Some information may be retained for longer where necessary to:

Maintain purchase and transaction records.
Resolve customer complaints or disputes.
Meet legal, tax, accounting, or regulatory obligations.
Prevent fraud and protect our business.

When information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, as appropriate.

8. Your Privacy Rights

Under applicable Ghanaian data protection law, you may have rights relating to the personal information we hold about you.

These may include the right to:

Request access to your personal information.
Request correction of inaccurate, incomplete, or outdated information.
Request that your information is not used for certain purposes, where the law allows.
Object to certain forms of processing, including direct marketing.
Withdraw consent where processing is based on your consent.
Raise a complaint about how your personal information is handled.

To exercise an applicable privacy right, please contact us using the details provided on our website. We may need to verify your identity before responding to your request.

9. Third-Party Websites

Our website may contain links to external websites and services that are not operated by Telynk Hub.

We are not responsible for the privacy practices, content, or security of these third-party websites.

We encourage you to review their privacy policies before providing them with your personal information.

10. Children’s Privacy

Telynk Hub does not knowingly collect personal information from children in circumstances where parental or guardian authorization is required.

If you believe a child has provided us with personal information without the necessary authorization, please contact us so that we can review the matter and take appropriate action.

11. International Data Transfers

Some of the third-party services we use may store or process information outside Ghana.

Where personal information is transferred outside Ghana, we will take steps to ensure that the transfer and subsequent processing are handled in accordance with applicable Ghanaian data protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, or applicable laws.

Any changes will be published on this page, together with the revised “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact Telynk Hub through the contact details provided on our website.

Business location: Greater Accra Region, Ghana.

Your privacy matters to us, and we are committed to handling your information responsibly.